CASE STUDIES

23.5 Degrees is Starbucks’ first franchised business partner in the UK, with 97 stores currently operating across the country and another 23 scheduled to open in the coming year. With ambitious plans for expansion, they aim to reach a total of 300 stores by 2028. To achieve this growth and ensure the security of their systems and devices, they reached out to Hosted.

23.5 DEGREES

Challenge

  • With a continuously expanding employee base of 1500 individuals, 23.5 degrees required assistance in managing and securing their systems.
  • The relationship began with email management across the group, but as the business continued to develop and expand, numerous cloud-based systems were added.
  • The management of security and passwords were being dealt with in house.
  • As the business expanded there was an ever increasing volume of remote devices which required management.
  • 23.5 degrees had unknown potential future problems that would later down the line cause them issues.
  • Their existing infrastructure had failed to cope with the scale and expansion of the business.
  • The time and resources spent by the internal I.T department was becoming untenable.

Solution

  • By removing these time-consuming processes from the internal IT team, Hosted enables them to concentrate on core business applications.
  • Hosted deployed several solutions that successfully resolved various challenges faced by 23.5 degrees.
  • While addressing immediate challenges, Hosted also provided a robust solution capable of preventing future concerns.
  • The systems provided by Hosted support growth and expansion for 23.5 degrees by maintaining consistency while remaining adaptable.
  • The systems have been designed to be user-friendly, enabling users to easily set up and manage devices from a single location.
  • The setup of devices is standardized, ensuring that everyone can understand it and allowing for the appropriate level of security and protection as 23.5 degrees scales its business.



Summary

Hosted is an approachable Technology Service Provider that avoids technical jargon and instead speaks in a way that anyone can understand. Their services provide excellent value for money, with significant levels of security and protection for the business. Additionally, 23.5 Degrees has saved valuable in-house management time by partnering with Hosted, allowing them to focus on their core competencies and further grow their business.

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