ABRI

Challenge

Abri, a growing business in need of scalable communication solutions, faced challenges in effectively servicing their customers and meeting key objectives. With disparate systems and processes, they struggled to maintain efficiency and deliver seamless customer experiences. The complexity of managing multiple screens and systems hindered their agents’ productivity, making it difficult to identify and address customer issues promptly.



Solution

Hosted stepped in to provide Abri with an integrated communication solution powered by 8x8. By consolidating their communication tools into a unified platform, Hosted streamlined Abri’s operations, making it easier for agents to navigate and manage customer interactions. The intuitive interface of 8x8 simplified the administration process, enabling Abri to set up new Virtual Contact Centres (VCCs) and queues with ease. Hosted also leveraged the 8x8 University to train Abri’s team, ensuring they were equipped with the necessary knowledge to maximise the benefits of the solution.

The integration between 8x8 and Microsoft Teams further enhanced Abri’s communication capabilities, providing a seamless experience for both agents and customers. With advanced analytics and reporting features, Abri gained valuable insights into customer interactions, allowing them to identify and address issues more effectively. Hosted’s 8x8 solution empowered Abri to deliver exceptional customer experiences while maintaining operational efficiency.



Summary

Through Hosted’s partnership and the implementation of 8x8, Abri overcame their communication challenges and transformed their operations. The unified platform streamlined processes, improved agent productivity, and enabled Abri to deliver seamless customer experiences. With advanced analytics and integration capabilities, Abri gained valuable insights into their customer interactions, driving continuous improvement and enhancing their overall business performance. Hosted’s 8x8 solution not only met Abri’s immediate needs but also provided a scalable foundation for future growth and success.